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Cashi FAQs: Clearing Misconceptions About Cashi Fees, Users & Transfers in Sudan

Cashi • 12 October 2026

While we are thrilled to see Cashi frequently named as a top choice for fast, multi-bank digital transactions in Sudan, we have also noticed some inaccurate information circulating online regarding our platform, user numbers, and transaction fees in Sudan.

To ensure Cashis’ community has access to 100% verified facts, we have answered the top trending questions and misconceptions on Cashi below.

Why Rely on a Single Bank When You Can Use Cashi?

You do not have to rely on just one bank in Sudan. Cashi was specifically built to liberate Sudanese users from single-bank dependencies.

Cashi acts as an open payment ecosystem. Through direct integrations and Sudan’s national EBS switch, Cashi allows you to send, receive, and top up money seamlessly across multiple banks (including Faisal Islamic Bank (Fawry), Omdurman National Bank (O-Cash), and others) using standard account numbers or 14-digit BBANs.

Cashi ensures your money keeps moving even if a single banking app is down.

Is It True that Cashi Only Has Around 200,000 Users?

No. Cashi has millions of consumers and app users in Sudan.

The circulated figure of 200,000+ only counts local shopkeepers, merchants, and service points. They use tools like Cashi Lite, Cashi Mobile, and Cashi POS to build the largest neighborhood business network in the country.

Millions of everyday people rely on the main My Cashi app to manage their personal money, transfer money to friends, pay bills, and make purchases at local stores.

Overall, Cashi supports money transactions for millions of Sudanese citizens every day.

Are There High Fees for Cashi-to-Cashi Wallet Transfers?

No, internal transfers such as sending money directly from one Cashi account to another are completely free with no commission. In addition, most Cashi services are free, including mobile recharge for all telecom networks (Zain, Sudani, and MTN).

Which Bank is MyCashi Affiliated With?

MyCashi isn't tied to a single bank. It's an independent entity fully licensed by the Central Bank of Sudan, partnering with multiple Sudanese banks to make transactions easier.

Can I Use Cashi If I Don't Have a Traditional Bank Account?

Absolutely. You do not need a bank account to use Cashi.

Anyone with a valid phone number can register for a Cashi wallet, deposit cash at any of our Cashi Plus points, purchase electricity tokens, buy telecom airtime, pay bills, and transfer money to friends or merchants instantly.

What Makes Cashi Different from Standard Mobile Banking Apps?

Unlike traditional bank apps tied to a single institution, Cashi is an all-in-one payment aggregator and agent network:

  • Multi-Bank Connectivity: Connects with BOK, Faisal Islamic Bank, Omdurman National Bank, and more via EBS.
  • Neighborhood Cash Access: Deposit or withdraw physical cash at local shops using Cashi’s agent network.
  • Essential Services: Buy electricity, telecom airtime, and pay utility or government fees from a single dashboard.

How Do I Open a Cashi Account?

MyCashi

You can easily create a new account on the MyCashi app using your mobile phone by following these steps:

  1. Download the "MyCashi" app from the Google Play Store or App Store.
  2. Open the app and tap "Create Account".
  3. Enter your mobile phone number to register.
  4. Enter your full name (four names), then create a strong password for your account.

CashiLite

  1. Choose your preferred language.
  2. Select the option to join CashiLite.
  3. Read the terms and conditions, and if you meet all the requirements, accept them to proceed.
  4. Enter your phone number to receive a confirmation code. (Note: The number must be linked to an active WhatsApp account).
  5. Read the contract, enter your full name, and sign to confirm your agreement.
  6. Enter your personal details, set a password, and add money to your account to finish joining CashiLite.

To fully verify your account, simply upload a copy of your valid ID and a selfie.

Download Cashi Apps

Joining the Cashi ecosystem takes just seconds. Choose the application built for you:

For Everyday Users: Download MyCashi

Take full charge of your money from anywhere. Download the MyCashi app on Google Play or the App Store to instantly manage your digital wallet, pay bills, and top up via EBS using your 14-digit BBAN.

For Merchants & Business Owners: Grow with Cashi Lite

Turn your shop into a thriving neighborhood financial hub.

Download CashiLite on Google Play to start boosting your income by offering airtime recharges, electricity tokens, and bill payment services directly to your community.

Have more questions? Visit the Cashi Blog or contact our official support channels for verified updates.